Terms of service

Terms and Conditions - Lume

Welcome to Lume. By browsing and shopping on our website, you agree to the terms and conditions outlined below. We recommend reading them carefully before placing your order.

1. Nature of Service

Lume is a curated platform that connects you with domestic and international suppliers of organization and home decor solutions. We act as intermediaries, selecting high-quality products and facilitating the import and logistics process so items arrive directly at your address.

2. Prices and Payments

  • Product prices are subject to change without notice.

  • We partner with secure payment platforms. Orders will only be processed after payment confirmation by the financial institution.

  • Any customs duties on international purchases are the responsibility of Lume, unless otherwise specified in specific promotional campaigns (we guarantee that the final price at checkout is the price you pay).

3. Shipping and Delivery

  • Delivery times vary depending on the region and product origin, and will be specified at checkout.

  • It is the customer's responsibility to provide the correct shipping address. If a package is returned due to an address error or the absence of a recipient, reshipment costs may be passed on to the buyer.

  • The tracking code will be sent via email within 5 business days after posting.

4. Intellectual Property

All website content (texts, Lume logos, curated images, and design) is the exclusive property of our brand. Any reproduction or copying of material without prior authorization is strictly prohibited.

5. User Responsibilities

By using our site, you agree to provide accurate information and refrain from using the platform for unlawful purposes, such as fraudulent activity or cyberattacks.

6. Privacy and Personal Data

Your data is safe with us. We only collect the necessary information to process your order and improve your shopping experience. For details, please consult our Privacy Policy (in accordance with LGPD).

7. Changes to Terms

Lume reserves the right to update these terms at any time. Modifications take effect immediately upon being published on the website.

8. Governing Law and Jurisdiction

For the resolution of any disputes arising from this agreement, the jurisdiction of the company's headquarters (or the consumer's domicile, in accordance with the Consumer Protection Code - CDC) shall apply.