Refund policy
Return and Refund Policy - Lume
At Lume, our commitment is to your total satisfaction and the harmony of your home. We have created a transparent policy based on the Consumer Protection Code to ensure your experience is positive from start to finish.
1. Right of Regret (7 Days)
If you received your product and are not satisfied or changed your mind about the purchase, do not worry. You have up to 7 (seven) calendar days after receipt to request a return.
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Condition: The item must be in its original packaging, with no signs of use, and including all accessories.
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Refund: The total amount paid will be refunded as soon as the product is inspected at our headquarters.
2. Defective Products or Shipping Damage
Our organizers are selected with care, but we know unexpected issues can happen on the way to your home. If your item arrives broken or with a manufacturing defect:
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Contact us within 30 days of receipt.
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Send a photo or short video demonstrating the problem to suporte@lumeorganizers.com.
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Resolution: We will send a replacement product immediately or process a full refund at no additional cost to you.
3. Reverse Logistics Process
Making a return is simple:
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Request a return via our official email.
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You will receive a free shipping label code.
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Simply drop off the product at the nearest post office.
4. Refunds
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Credit Card: The refund will appear on your current or next billing statement (depending on your credit card issuer).