Shipping policy

Shipping and Delivery Policy - Lume

At Lume, we know that when you decide to organize your home, you want to get started as soon as possible. That is why we work with logistics focused on speed and safety, shipping exclusively from distribution centers within USA and Canada.

1. Coverage and Shipping

We deliver nationwide across USA through partnerships with country's leading carriers. Most of our products are already on american soil, which guarantees much faster delivery without customs bureaucracy.

2. Delivery Timelines

The delivery timeframe is calculated according to your postal code and the shipping method chosen at checkout:

  • Capital Cities and Metropolitan Areas: 3 to 8 business days.

  • Interior and Other Regions: 7 to 15 business days.

Note: The delivery timeframe begins upon payment confirmation.

3. Order Processing

Once your purchase is confirmed, your order is prepared for shipment within 24 to 48 business hours. As soon as the package is collected by the carrier, you will receive a tracking code via email to follow your product's journey to your home.

4. Free Shipping and Promotions

We offer Free Shipping under special conditions:

  • Nationwide across USA on purchases over $100.00

  • Stay tuned to our seasonal campaigns, which may offer flat-rate or free shipping to specific regions.

5. Order Tracking

You can track your order at any time using the link sent to your email or directly in the "My Orders" section on our website. We ensure you will be updated on every major shipping event.

6. Delivery Attempts

Carriers will make up to 3 delivery attempts at the provided address. If no one is available to receive the package after the third attempt, the product will be returned to our distribution center.

Tip: Make sure someone is available to receive your new organizers!

7. Registration Address

To ensure your delivery goes smoothly, please carefully double-check your address details before completing your purchase. Lume is not responsible for entry errors that prevent the successful delivery of your product.