Return & Refund Policy

Last Updated: July 2026

At Lume Organizers, your satisfaction is our top priority. We stand behind the quality of our home organization products and want you to love every piece you purchase. If you are not completely satisfied with your order, we are here to help!

1. Return Eligibility

You may request a return within 30 days of receiving your item. To be eligible for a return:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• You must provide a receipt or proof of purchase (such as your order number and confirmation email).

Non-returnable items: Final sale items, gift cards, or products damaged due to customer misuse.

2. How to Start a Return

Initiating a return is simple—just follow these steps:

1. Contact Us: Send an email to lumeorganizers@gmail.com or message us on WhatsApp at +1 236 514 5660 with your Order Number and the reason for the return.
2. Receive Instructions: Our support team will review your request and send you the exact return address and shipping instructions.
3. Pack & Ship: Securely pack the item in its original box and send it back using a trackable shipping service.

(Please note: Returns sent back without prior authorization will not be accepted.)

3. Return Shipping Costs

• Customer Responsibility: Customers are responsible for paying their own return shipping costs, unless the item arrived damaged, defective, or incorrect.
• Non-refundable: Shipping costs from the original order (if applicable) are non-refundable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery! If your item arrives damaged, defective, or if you received the wrong product:

1. Contact us within 7 days of delivery.
2. Attach clear photos or a short video showing the issue along with your order details.
3. We will immediately arrange a free replacement or a full refund—no extra shipping cost to you.

5. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed back to your original payment method within 5 to 10 business days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again or contact your credit card provider, as processing times vary between financial institutions.

6. Order Cancellations

If you wish to cancel or modify your order, please contact us within 12 hours of placing it. Once an order enters processing or has been shipped, it can no longer be canceled, and you will need to follow the standard return process upon arrival.

7. Need Help?

For any questions regarding returns, exchanges, or refunds, our team is always ready to assist:

• Email: lumeorganizers@gmail.com
• WhatsApp: +1 236 514 5660